Mat-Su College Computer Services
The CTS department provides Mat-Su College with IT support services to assist the College in its academic mission. If you need to contact the CTS office please see Help Desk Services below. Additional informational resources can be found on this page.
New! Wireless Services
Mat-Su College recently updated its wireless service to include increased speed and web based access. The wireless service provides Internet access for all MSC/UAA affiliates and guests.
- The MSC
Public service provides guests with Internet access, but has
some resource restrictions applied.
- The MSC
Full Access is available for all MSC/UAA affiliated
employees and students and is authentication based via web
browser. MSC/UAA employees or students may need to update their
UAA account password via the website below to establish their
wireless account. Please read the information at the ELMO site
to ensure account updating is successful. You can use the Public
wireless service to update your account.
https://uascentral.uas.alaska.edu/elmo/)
- For
instructions on setting up your wireless access, please review
the video at this site;
Wireless Setup
- If you do not know your UAA account credentials, please visit the website below to find your account information. An account lookup feature is available on the left pane of this site; http://technology.uaa.alaska.edu/
Help Desk Services
For information on how to submit a support request please review the following document: Net Support. The Help Desk ticketing system is our primary method of contact for IT support requests. All support requests must have an associated Help Desk ticket. If you are unable to open a ticket for any reason, please call CTS at 9738 and a technician will assist with ticket generation. The Help Desk system can be accessed from any computer on campus including the lab in the Library. If you need to visit the CTS office for any support related issues, the primary contact will be the Help Desk technician seated at the first workstation in our office. All support requests will be processed on a priority basis. Not all requests will be resolved immediately and will be prioritized according to scope, severity, security, available workarounds and mission of the College. The CTS department will make all efforts to address each support request in a timely manner. We thank you and greatly appreciate your cooperation.
Blackboard Help
What is my username and password? Where are my courses located in Blackboard? How do I connect to Blackboard? Frequently asked Blackboard questions.
Computer Labs
The computer labs at Mat-Su College offer students access to the technological resources needed for an excellent college experience. Visit this page for lab hours and for contacting the computer labs.
Computer Podiums
All classrooms at Mat-Su College are equipped with computer podiums that contain a computer, overhead projector, speakers and connections for laptops. Some podiums contain a VHS player. If you are in need of a VHS and one is not present, please contact the Library. Please read the Podium Operator Guide for proper operation.
Contact Information
Email addresses and phone numbers for contacting the CTS department.
Domain Logon Account Application
Please complete this form to request a MSC domain account. Print out the following form and deliver to CTS with appropriate signatures. Domain Account Authorization Form
Email Accounts
Information about UAA student, faculty, and staff email accounts; UAA Webmail, Exchange, and mailing lists; and access to the UAA Login ID Lookup.
E-mail Management
This information will help ease e-mail management.
Password Requirements
Read about the password guidelines implemented on the Mat-Su campus computer network as policies. Passwords which do not meet these guidelines may not be accepted by our systems.
Mapping Network Drives
Need to access network shares but can’t find them? Please review this document. PowerPoint or PDF
Smart Cart Reservations
The Mat-Su College Computing & Technology Services department coordinates the reservation and setup of Smart Carts. These carts provide students and faculty a mobile technology solution for displaying presentation materials in classrooms.
Telephone Services
The CTS Department provides all telephone support services for the college. Information on phone and voicemail operation is provided.
Phones – Information on available phone models and operator guides. We currently support the Cisco 7941 and 7961 phone models. PDF updated October 2008.
Voice Mail – Information regarding voicemail setup and operation.
ViewMail – Information regarding ViewMail setup and operation.
Toll Bypass – This service provides toll free calling between UAA campuses.
Long Distance – Access codes are obtained from Elizabeth Childs (746-9337) in the Campus Cache.
Phone Support Request – Link to Help Desk system.
updated 09/03/09